OUR CLIENTS AND CUSTOMER CARE
Most can be considered discerning who know what they want and comfortable that we can meet their travel requirements irrespective of any complexity, some can be considered as VIP’s, are of high profile with a need for discretion and confidentiality.
They come all walks of life, individuals, couples, families, affinity groups, charitable and corporate organisations, sport clubs, sport federations and societies, colleges, and schools and many are long-time repeat clients.
There are those who must travel, love to travel and wish to combine their hobbies and interests in culture, history, wildlife, gastronomy, art and golf with a holiday or break. Those who dedicate much of their social life supporting their favourite sport, team, or sport star will see our portfolio of sporting events has much to offer and often more than just attending the event.
The client requirements are as varied as the activities, events, sports, holidays, breaks and tours we feature in our website which in some cases includes high-end luxury travel, cruises and complex multi-centre tours to simple single centre beach resort holidays and city breaks.
Arrangements for can be personalised to suit an individual, a couple, a family, large or small group looking for a holiday, a business owner or group leader looking for specific travel arrangements that might incorporate a family holiday or to fit in with or around a business trip, a company conference or convention.
Customer Care That Goes The Extra Mile
Customer care is paramount in the belief that service counts! We offer old fashioned values of customer care, a renowned out-of-hours service, which is very useful for clients with busy work schedules or limited time available to discuss those travel related options.
At the heart of all the travel services provided by Livingstone’s Travel World is a desire to meet clients expectations. The service we offer before, during and after any booking is fundamental to that mission and we take pride in supporting those expectations.
The unquestionable knowledge and experience offered by Livingstone’s Travel World coupled with the support of their network of international travel partners also enables us to offer our clients advice in relation to all aspects of any proposed travel arrangements. This includes the most suitable mode of transport, type of accommodation and local tours, transfers, attractions and restaurant reservations; advice not generally offered by other travel businesses, and can always be evaluated against value for money on a quid pro quo basis.
Every travel arrangement we provide under the umbrella of Livingstone’s Travel World including holidays, business travel, special interest tours, escorted and independent tours, sport related breaks, golfing holidays and corporate events has 24/7 telephone support linked to 020 7118 2110 and text emergency support and email for all general matters.
Whatever the travel requirement it can be fulfilled through our agreement with Livingstone’s Travel World, who like us cater for discerning clients. Information on ATOL protected travel and related Deposits & Payments and a very clear Mission Statement with the emphasis on client Customer Care can be found on the three-page links provided here.